Introduction
At TixlyAi, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application.
Information We Collect
- Screenshots - Images you upload to generate tickets. These are processed temporarily and not stored permanently on our servers.
- Text Input - Any text you provide when describing issues or requests.
- Account Information - Your email address and basic profile information provided by Clerk (our authentication provider).
- Usage Data - Information about how you use our service, including ticket generation counts and feature usage.
How We Use Your Data
We use your information to:
- Generate structured tickets from your screenshots
- Provide and maintain our services
- Improve and optimize our product
- Communicate with you about your account
- Enforce our terms and prevent abuse
Data Storage
Your data is stored securely in our database (Neon PostgreSQL). We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Third-Party Services
We use the following third-party services:
- Clerk - Authentication and user management
- OpenAI - AI-powered ticket generation from screenshots
- Neon - Database hosting
User Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a machine-readable format